Insights
Useful thinking before you automate.
Practical articles for B2B leaders who want to evaluate AI as a business decision rather than a software purchase.
The hidden human work behind AI automationHow to account for review, exception handling, ownership, maintenance and control in the economics of AI-enabled work.Why automating a broken process increases costWhy speed can amplify waste, rework and control problems when the underlying process is not understood.How to tell whether an AI use case will actually payHow to separate a plausible AI use case from an attractive story by testing the economics of the whole process.